Phone: 01633 677729
Double Reed Ltd's terms and conditions and practices comply with UK legislation, including the Distance Selling Regulations. These terms and conditions are designed to ensure that our customers can shop in safety and security.These terms and conditions do not affect your legal rights. In these terms and conditions "we", "our" and "us" refer to Double Reed Ltd.; and "customer", "you" and "your" refer to purchasers of goods from Double Reed Ltd. Pricing and Payment Prices, offers and products are subject to availability and may change without notice. You may pay by any major credit card or debit card, by cheque, BACS and IBACS, and cash. Credit and debit cards are accepted through this web site; other forms of payment by arrangement. Payment must be received (and, in the case of orders for more than £100, cheques cleared) before goods are shipped. Order Placement and Acceptance When you place an order it is treated as an offer to buy. If Double Reed Ltd. accepts your order, you will be sent a confirmation email of the order, at which point Double Reed Ltd. makes a legal contract with you. We will inform you by email if your order has been declined or cannot be fulfilled. A full refund will be given within 2 working days in the event that we do not or cannot accept your order. Order Cancellation Cancellations are accepted in writing only - by email or by letter. On receiving your cancellation we will acknowledge receipt of the cancellation by email, which will include instructions for return of the goods. Items which you wish to return must be kept in good care, and must be returned in the original packaging or similar, securely wrapped. If in doubt about packaging requirements please ask us before dispatching; you are liable for damage to the goods while in your care and in transit back to us. Refunds are provided upon receipt of the goods by us; the cost of rectifying damage to the goods shall be deducted from the amount refunded if the goods are damaged on receipt. Delivery Delivery will usually be by carrier and will normally arrive within three working days of acknowledgement of order/receipt of cleared funds (whichever is the later). Please inform us of any special delivery requirements prior to shipment. We will send you an email once your order has been shipped with the relevant tracking information as applicable. Warranty For new items we will provide a replacement item, repair your existing item or provide a full refund if the items are faulty. For used items belonging to Double Reed Ltd. we will repair the items or refund the initial cost. This guarantee excludes items which have been damaged or made faulty through anything other than normal use, and excludes items which have become faulty through normal wear and tear (i.e. faulty owing to wear of components which are subject to regular service and/or replacement during normal use (such as pads and corks on instruments)). The cost of shipping items back to us shall be borne by you if we are notified of a fault after the initial 7 working day cancellation period. Double Reed Ltd. Contact Details Double Reed Ltd. Jurisdiction Web Site Terms and Conditions of Use These terms and conditions only cover this web site. Any links within this site to other web sites are not covered by this policy and Double Reed Ltd. accepts no responsibility or liability for the content of the web sites that are not under company control. |