Double Reed Ltd. Bassoon and oboe specialists
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Terms and Conditions

Double Reed Ltd's terms and conditions and practices comply with UK legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These terms and conditions are designed to ensure that our customers can shop in safety and security.

These terms and conditions do not affect your legal rights.

In these terms and conditions "we", "our" and "us" refer to Double Reed Ltd.; and "customer", "you" and "your" refer to purchasers of goods from Double Reed Ltd.

Pricing and Payment
All prices are in pounds sterling inclusive of any taxes and delivery charges to mainland Britain unless otherwise stated. Please enquire about delivery charges outside mainland Britain.

Prices, offers and products are subject to availability and may change without notice.

You may pay by any major credit card or debit card, by cheque, BACS and IBACS, and cash. Credit and debit cards are accepted through this web site; other forms of payment by arrangement. Payment must be received (and, in the case of orders for more than 100, cheques cleared) before goods are shipped. <

Title to the goods remains with Double Reed Ltd. until full payment is received.

Order Placement and Acceptance
Orders may be placed using the electronic facilities on our web site, by telephone or in person.

When you place an order it is treated as an offer to buy. If Double Reed Ltd. accepts your order, you will be sent a confirmation email of the order, at which point Double Reed Ltd. makes a legal contract with you. We will inform you by email if your order has been declined or cannot be fulfilled. A full refund will be given within 2 working days in the event that we do not or cannot accept your order.

Order Cancellation
You may cancel your order at any time up until 14 calendar days after receipt of the goods. We will provide a full refund in the event of order cancellation and return of the goods within 14 calendar days after receipt, subject to any deduction for wear and tear or damage to the goods. Return postage is at the cost of the customer, and must be by a method designated by us.

On receiving your cancellation we will acknowledge receipt of the cancellation by email, which will include instructions for return of the goods.

Items which you wish to return must be kept in good care, and must be returned in the original packaging or similar, securely wrapped. If in doubt about packaging requirements please ask us before dispatching.

Refunds are provided within 14 days of receipt of the goods by us.

For payments using credit and debit cards delivery will be to the cardholder's address only. For delivery to a different address please enquire about alternative methods of payment.

Delivery will usually be by carrier and will normally arrive within three working days of acknowledgement of order/receipt of cleared funds (whichever is the later). Please inform us of any special delivery requirements prior to shipment. We will send you an email once your order has been shipped with the relevant tracking information as applicable.

Risk in the goods passes to you upon delivery.

New items are guaranteed for 12 months from date of shipment. Used items belonging to Double Reed Ltd. are guaranteed for 12 months from date of shipment. Used items sold on commission on behalf of another party do not have a warranty provided by Double Reed Ltd.

For new items we will provide a replacement item, repair your existing item or provide a full refund if the items are faulty. For used items belonging to Double Reed Ltd. we will repair the items or refund the initial cost.

This guarantee excludes items which have been damaged or made faulty through anything other than normal use, and excludes items which have become faulty through normal wear and tear (i.e. faulty owing to wear of components which are subject to regular service and/or replacement during normal use (such as pads and corks on instruments)).

The cost of shipping items back to us shall be borne by you.

Double Reed Ltd. Contact Details
Our address is:

Double Reed Ltd.
38 Fields Park Road
South Wales
NP20 5BB
United Kingdom

Our telephone number is:

01633 677729

Sales on the web site are governed by the law of England and Wales and by ordering from the site you agree to submit any dispute to the non-exclusive jurisdiction of the courts in England and Wales.

Web Site Terms and Conditions of Use
Double Reed Ltd. owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked for your own personal and non-commercial use only. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

These terms and conditions only cover this web site. Any links within this site to other web sites are not covered by this policy and Double Reed Ltd. accepts no responsibility or liability for the content of the web sites that are not under company control.

Double Reed Ltd. Terms and Conditions
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