Double Reed
Ltd's terms and conditions and practices comply with UK legislation,
including the Distance Selling Regulations. These terms and conditions
are designed to ensure that our customers can shop in safety and
security.
These terms and conditions do not affect your
legal rights.
In these terms and conditions "we", "our" and
"us" refer to Double Reed Ltd.; and "customer", "you" and "your" refer
to purchasers of goods from Double Reed Ltd.
Pricing and Payment
All prices are in pounds sterling inclusive of any taxes and delivery
charges to mainland Britain unless otherwise stated.. Please enquire about
delivery charges outside mainland Britain.
Prices, offers and products are subject to availability
and may change without notice.
You may pay by any major credit card or debit
card, by cheque, BACS and IBACS, and cash. Credit and debit cards are
accepted through this web site; other forms of payment by arrangement.
Payment must be received (and, in the case of orders for more than £100,
cheques cleared) before goods are shipped.
Order Placement and Acceptance
Orders may be placed using the electronic facilities on our web site,
by telephone or in person.
When you place an order it is treated as
an offer to buy. If Double Reed Ltd. accepts your order, you will
be sent a confirmation email of the order, at which point Double
Reed Ltd. makes a legal contract with you. We will inform you by
email if your order has been declined or cannot be fulfilled. A
full refund will be given within 2 working days in the event that
we do not or cannot accept your order.
Order Cancellation
You may cancel your order at any time up until 7 working days after receipt
of the goods. We will provide a full refund in the event of order cancellation
within 7 working days after receipt of the goods, including postage.
Cancellations are accepted in writing only -
by email or by letter. On receiving your cancellation we will acknowledge
receipt of the cancellation by email, which will include instructions
for return of the goods.
Items which you wish to return must be kept in
good care, and must be returned in the original packaging or similar,
securely wrapped. If in doubt about packaging requirements please ask
us before dispatching; you are liable for damage to the goods while in
your care and in transit back to us.
Refunds are provided upon receipt of the goods
by us; the cost of rectifying damage to the goods shall be deducted from
the amount refunded if the goods are damaged on receipt.
Delivery
For payments using credit and debit cards delivery will be to the cardholder's
address only. For delivery to a different address please enquire about
alternative methods of payment.
Delivery will usually be by carrier and
will normally arrive within three working days of acknowledgement
of order/receipt of cleared funds (whichever is the later). Please
inform us of any special delivery requirements prior to shipment.
We will send you an email once your order has been shipped with
the relevant tracking information as applicable.
Warranty
New items are guaranteed for 12 months from date of shipment. Used items
belonging to Double Reed Ltd. are guaranteed for 3 months from date of
shipment. Used items sold on commission on behalf of another party do
not have a warranty provided by Double Reed Ltd.
For new items we will provide a replacement item,
repair your existing item or provide a full refund if the items are faulty.
For used items belonging to Double Reed Ltd. we will repair the items
or refund the initial cost.
This guarantee excludes items which have been
damaged or made faulty through anything other than normal use, and excludes
items which have become faulty through normal wear and tear (i.e. faulty
owing to wear of components which are subject to regular service and/or
replacement during normal use (such as pads and corks on instruments)).
The cost of shipping items back to us shall be
borne by you if we are notified of a fault after the initial 7 working
day cancellation period.
Double Reed Ltd. Contact Details
Our address is:
Double Reed Ltd.
38 Fields Park Road
Newport
South Wales
NP20 5BB
United Kingdom
Our telephone number is: 01633 677729
Our email address is:
Jurisdiction
Sales on the web site are governed by the law of England and Wales and
by ordering from the site you agree to submit any dispute to the non-exclusive
jurisdiction of the courts in England and Wales.
Web Site Terms and Conditions of Use
Double Reed Ltd. owns the copyright in all materials on this site, which
may be used, downloaded, copied, reproduced, republished, posted, broadcast,
transmitted or linked for your own personal and non-commercial use only.
You agree not to adapt, alter or create any derivative work from any material
on this site, or to restrict or inhibit the use or enjoyment of this site
by anyone else.
These terms and conditions only cover this web
site. Any links within this site to other web sites are not covered by
this policy and Double Reed Ltd. accepts no responsibility or liability
for the content of the web sites that are not under company control.
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