Reed Ltd's terms and conditions and practices comply with
UK legislation, including the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013. These
terms and conditions are designed to ensure that our customers
can shop in safety and security.
These terms and conditions do not
affect your legal rights.
In these terms and conditions "we",
"our" and "us" refer to Double Reed Ltd.; and "customer",
"you" and "your" refer to purchasers of goods from Double
All prices are in pounds sterling inclusive of any taxes
and delivery charges to mainland Britain unless otherwise
stated. Please enquire about delivery charges outside mainland
Prices, offers and products are
subject to availability and may change without notice.
You may pay by any major credit
card or debit card, by cheque, BACS and IBACS, and cash.
Credit and debit cards are accepted through this web site;
other forms of payment by arrangement. Payment must be received
(and, in the case of orders for more than £100, cheques
cleared) before goods are shipped. <
Title to the goods remains with Double
Reed Ltd. until full payment is received.
Order Placement and Acceptance
Orders may be placed using the electronic facilities on
our web site, by telephone or in person.
When you place an order it is treated
as an offer to buy. If Double Reed Ltd. accepts your order,
you will be sent a confirmation email of the order, at which
point Double Reed Ltd. makes a legal contract with you.
We will inform you by email if your order has been declined
or cannot be fulfilled. A full refund will be given within
2 working days in the event that we do not or cannot accept
You may cancel your order at any
time up until 14 calendar days after receipt of the goods.
We will provide a full refund in the event of order cancellation
and return of the goods within 14 calendar days after receipt,
subject to any deduction for wear and tear or damage to
the goods. Return postage is at the cost of the customer,
and must be by a method designated by us.
On receiving your cancellation
we will acknowledge receipt of the cancellation by email,
which will include instructions for return of the goods.
Items which you wish to return
must be kept in good care, and must be returned in the original
packaging or similar, securely wrapped. If in doubt about
packaging requirements please ask us before dispatching.
Refunds are provided within 14
days of receipt of the goods by us.
For payments using credit and debit
cards delivery will be to the cardholder's address only.
For delivery to a different address please enquire about
alternative methods of payment.
Delivery will usually be by carrier
and will normally arrive within three working days of acknowledgement
of order/receipt of cleared funds (whichever is the later).
Please inform us of any special delivery requirements prior
to shipment. We will send you an email once your order has
been shipped with the relevant tracking information as applicable.
Risk in the goods passes to you upon delivery.
New items are guaranteed for 12
months from date of shipment. Used items belonging to Double
Reed Ltd. are guaranteed for 12 months from date of shipment.
Used items sold on commission on behalf of another party
do not have a warranty provided by Double Reed Ltd.
For new items we will provide a
replacement item, repair your existing item or provide a
full refund if the items are faulty. For used items belonging
to Double Reed Ltd. we will repair the items or refund the
This guarantee excludes items which
have been damaged or made faulty through anything other
than normal use, and excludes items which have become faulty
through normal wear and tear (i.e. faulty owing to wear
of components which are subject to regular service and/or
replacement during normal use (such as pads and corks on
The cost of shipping items back
to us shall be borne by you.
Double Reed Ltd. Contact Details
Our address is:
Double Reed Ltd.
38 Fields Park Road
Our telephone number is:
Sales on the web site are governed by the law of England
and Wales and by ordering from the site you agree to submit
any dispute to the non-exclusive jurisdiction of the courts
in England and Wales.
Web Site Terms and Conditions
Double Reed Ltd. owns the copyright
in all materials on this site, which may be used, downloaded,
copied, reproduced, republished, posted, broadcast, transmitted
or linked for your own personal and non-commercial use only.
You agree not to adapt, alter or create any derivative work
from any material on this site, or to restrict or inhibit
the use or enjoyment of this site by anyone else.
These terms and conditions only
cover this web site. Any links within this site to other
web sites are not covered by this policy and Double Reed
Ltd. accepts no responsibility or liability for the content
of the web sites that are not under company control.